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HOW TO'S

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Register for Tennessee Do not call list

 


File a Complaint

Contact your TN State Representative
Net Neutrality
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Telephone

How to use Calling Features & Voicemail

 

 

Traditional Phone Calling Features

Call Rejection

Anonymous Call Rejection
Anonymous Call Rejection automatically rejects incoming calls for which the caller's number is withheld. These callers will be routed to a recorded message telling them you do not accept anonymous calls.

 

  • To turn on dial *77, to turn off dial *87


Reject Specific Callers
Block calls from specific phone numbers so your phone does not ring when they call. Callers will hear a recorded message that your number is not available.

  • To turn on, dial *60
  • To turn off, dial *80
  • To add numbers, dial *60, press # and wait for the tone, dial the first number to be added, then press #
  • To block calls from your last caller, dial *60, press # and wait for the tone, dial 01 followed by #



Outgoing Call Block

With Outgoing Call Block you can restrict certain types of outgoing calls from being made on your telephone. You will need to call Aeneas to set your outgoing call blocks. The following types of outgoing call blocks are available:

  • Optional blocking of '011' calls - international
    Save money by restricting chargeable or questionable outgoing calls from your telephone
  • Automatic blocking of 10-10-XXX calls
    Save money by restricting chargeable or questionable outgoing calls from your telephone
  • Automatic blocking of collect calls
    Save money by restricting chargeable or questionable outgoing calls from your telephone


Incoming Call Block

Call Block allows you to block calls from up to six specified phone numbers. Just put the numbers on your Call Block list and those callers are prevented from calling you.

  • To use: Dial *60
  • Follow the recorded instructions to specify numbers you want to block.



Call Forward

Forward your calls to another number.

  • To turn on: Dial 72#
  • At the second dial tone, dial the number you want to forward calls to.
  • The phone you're forwarding to will ring. This call must be answered to set the call forwarding.
  • To turn off: Dial 73#.

Call Forwarding - Busy

  • Sends telephone calls to voice mail or to another number when your line is busy.
  • You must contact Aeneas to change your settings.

Call Forwarding - Don't Answer

  • Send telephone calls to voice mail or to another number when no one answers the phone.
  • You must contact Aeneas to change your settings.

Selective Call Forwarding
Identify certain callers who can reach you when you forward your calls. You can include up to six numbers on your Selective Call Forwarding list. All others will ring your telephone in the normal manner.

  • To turn on, dial *63. Follow the voice instructions to enter or confirm the "forward-to" number.
  • To turn off, dial *83
  • To add a number to your list: Dial *63.
  • Press # and wait for the tone.
  • Dial the number you want to add, and press # again.

 

Hunting

Roll over incoming calls to multiple lines


Call Return

Recover the phone number from the last call you received, and return the call.

  • To use: Dial *69
  • The phone number, date and time of the last incoming call will be announced.
  • To return the call: Press 1
  • To delete call information: Dial *89 after the announcement.


Call Trace

Trace the names and numbers of unidentified callers who annoy or harass you so that action can be taken

  • To Trace:
  • Hang up after a call and immediately pick up again
  • Dial *57 and listen for the announcement


Call Waiting

Call waiting is like having two lines in one because it notifies you of incoming calls when you are on the line.

  • To pick up an incoming call: Press the switchhook to put current call on hold and answer incoming call.
  • To turn off call waiting before making a call: Dial *70
  • To turn off call waiting during a call: Press the switchhook, dial *70, and press the switchook again


Caller ID

Caller ID name and number delivery
See the name and phone number of the people who call you.
Note: If a caller has blocked their information, or your phone is not capable of viewing Caller ID information you will not be able to view the name or number.

Optional caller ID blocking

Block your Caller ID information from being seen by the people you call.
(Note if the person you're calling has blocked anonymous calls, you will not be able to reach them.

  • To Block Your Information:
  • Press *67 before placing a call


Speed Calling

Speed calling makes dialing faster by allowing you to assign a two-digit code that you dial instead of a complete telephone number.

To record numbers on your speed calling list:

  • Listen for a dial tone
  • Dial 75 # with touch-tone service telephone (75 with rotary or dial pulse telephones)
  • Listen for a second dial tone
  • Dial the Speed Calling 30 code (Number 20 through 49) beside the name you wish to record. For example, if you have assigned the code number 20 to your local police, dial 20.
  • Dial the phone number you want to record including, for a long distance number, 1 or 0 plus the area code.
  • Listen for three short tones. This will confirm that you have successfully recorded the number.

To speed call:

  • Dial the two-digit Speed Calling code.
  • With touch-tone dialing, also depress the # symbol immediately after you dial the Speed Calling code.


Three Way Calling & Call Transfer

Three-way Calling with Transfer allows you to host a conference call with two people who are in different places. You can also transfer a caller to another phone line.

To initiate a 3-way conference call:

  • With the first call on the line, click the flash key or switchhook and listen for short tones.
  • At the dial tone, dial the second person and speak privately if necessary.
  • Click the flash key or switchhook to add the first call.
  • If you get a busy signal when dialing the second person or don't get an answer, click the flash key or switchhook twice to continue your original call.

To transfer a caller to another phone line

  • With the original call on the line, click the flash key or switchhook and listen for short tones.
  • At the dial tone, dial the "transfer-to" number
  • To leave the call hang up.

Please note: Any long distance charges that you incur during the call continue, even if you hang up and the other parties continue to speak. These charges stop once the remaining parties disconnect.


Ring Choice

Get up to two phone numbers on one line; each has a different ringing pattern so you know which number is being called.


Voicemail

Message waiting
This visual message waiting indication capability requires special telephone equipment, with a light or display. When a message is left, a signal is sent to turn on the light or produce a display. This signal, which can only be sent while your line is not in use, turns the light on a few seconds after a message is left. The signal to turn off the light is sent shortly after you have listened to your waiting messages. This Visual Message Waiting and Stutter Dial Tone are provided simultaneously.

Message waiting audible

Messages are indicated through Stutter Dial Tone (short tones)

Click here for more information on using your voicemail


Call Selector

Calls from preferred or special callers are announced with a distinctive ring.


Repeat Dialing

Repeat Dialing allows you to automatically keep redialing a phone number that was busy. Repeat Dialing will continue to check the number for the next 30 minutes, and when the line is free, you will hear a special short-short-long ring so you can make your call.

To use:

  • After you have received a busy signal, hang up the phone and immediately pick it back up
  • At the dial tone, press *66
  • Hang up. Your phone will ring when the line is free.
  • Pick up the line to be connected to the person you're calling
  • To turn off before 30 minutes have passed, dial *86

Telephone Information and Standard Rates

7 cents/minute long distance rate for 1+ calls to local service area

Make long distance calls at a fixed low rate of $.07 per minute - anytime day or night, weekday or weekend

7 cents/minute for state to state calls
Make long distance calls at a fixed low rate of $.07 per minute - anytime day or night, weekday or weekend, in-state or out-of-state

911 service

Your local government asks you to pay the Emergency 911 Charge through your phone bill each month to help pay for the emergency service in your community

 

Traditional Phone Voice Mail

If you don't answer a call after a given time, which you can designate, the caller is redirected to your Voicemail service. The caller hears an announcement and is given the opportunity to leave a message. You can retrieve and listen to those messages when you choose. Aeneas VoiceMail offers you several advanced methods for listening to your messages. Use the one that's most convenient for you.

Accessing Voicemail Through Your Telephone Handset

There are two methods you can use to check your voicemail.

  • Dial one of our local access numbers. Enter your 10 digit phone number when prompted for your mailbox number. Enter the last 4 digits of your phone number when prompted for your password.
  • Dial your own phone number. When you hear your voicemail message begin, press *. You will be prompted to enter your password.

Once you enter your Voicemail Inbox, you will be given several options.

Option 0 - Mailbox Options
This option allows you to change:

  • the greeting a caller hears when your voicemail is activated
  • your mailbox password

The maxiumum length for your recorded greeting is 45 seconds.

Option 2 - Change Folders
This option allows you to decide where a message is stored.

All messages are stored in one of the following five folders: New, Archived, Friends, Work, and Family.
If you do not designate a folder, your old messages will be automatically saved to the archived folder.
You can save up to 15 messages.

Option 3 - Advanced Options
Choosing this option after listening to a new message allows you to listen to the "message envelope," which includes information about the message such as when the call was made, and by whom.

Accessing VoiceMail Through The Web-based Manager


Login to myphone.aeneas.com, and use the menu on the left-hand side of the screen. Voicemail is located under the "Messaging" heading. The web-based manager allows you to view information about your messages, like length and who they’re from as well as play your messages on the computer. Delete messages once you’ve heard them, or save up to fifteen.

You can also:

  • Include an e-mail address or pager/cell phone address where you'd like to receive notification of a new Voicemail
  • Have the voicemail itself sent to the e-mail you designate, so you can listen to it on your computer

Your pager or cell phone must be enabled to receive text messages or e-mail in order to receive voicemail notification. Enter your pager of cell phone address in the following format number@domain.com (ex. 7315545555@page.vtext.com). Your domain is determined by your cell phone company. Here are several of the most common:

Sprint PCS - mobilenumber@messaging.sprintpcs.com
Verizon - mobilenumber@vtext.com
AT&T - mobilenumber@mobile.att.net
T-Mobile - mobilenumber@tmomail.net
Cingular - mobilenumber@mycingular.com

If you don't see your cell phone company listed, you'll need to check with them directly to find out the appropriate domain.

Note: If your cell phone company charges you to receive text messages, you will be charged for the text message notification of your voicemail.

Accessing Voicemail Through E-mail


If you'd like to have your Voicemail sent directly to your e-mail as an attachment, login to myphone.aeneas.com. When you reach the Voicemail section of the site, click on the "options" tab. Enter the e-mail address you'd like to have messages sent to. Make sure you've designated "yes" under attach message to e-mail. Now your voicemails will be sent to the e-mail you've entered. You can play the .wav file on your computer to hear your message.

Note: If you want to keep a copy of the message in your voicemail inbox either online or on your telephone, you must make sure you've designated that messages should NOT be deleted after being sent. If it's set up to delete after sending, the message will be deleted from your inbox and will not be accessible over the telephone.

 

VoIP, Fiber, and Xlink Call Features

Automatic Recall

Use this feature to hear the phone number of the last person who called you, or to return their call. After dialing *69 you will be greeted with a recording of the last number that called, followed by an option to press 1 to be connected to that number. Typically the automatic call return won't work when you're returning a call to a cell phone; however, you will still be able to access the number and then dial it manually to return the call. (Please Note: If the caller's number is unavailable or blocked, you will not be able to recover it.)

If necessary, you can remove the record of the last caller's number, so other people using your telephone will not be able to see who called.

To find out the most recent incoming call to your telephone use the following access codes.

Automatic Callback

Automatic Callback allows you to automatically keep redialing a phone number that was busy. To use the feature, call a person you wanted to speak with. After hearing a busy signal, hang up and then immediately pick the phone back up and dial *66. You will hear a recording telling you if the Automatic Callback request was successful. If your request is unsuccessful, the caller you're trying to reach may be with a phone company that doesn't support this feature. Once it's set up, Automatic Callback will continue redialing for 30 minutes. If the person you were trying to call hangs up within that timeframe, your phone will ring with a distinctive ringtone to alert you. Pick up the phone and you will be automatically connected with the person you were trying to reach.

To turn off the Automatic Callback before the 30 minute time limit, pick up their phone and dial *86.

Call Barring

Bar particular types of calls (for example international or 900 calls) so that nobody can make these calls from your telephone.

To set up Call Barring from your telephone, use the following access codes. If you use an access code to stop Call Barring for any type of call, you will be prompted to enter your PIN as a security check.

* Please note, if you bar all calls except emergency calls, you will not be able to access your other call features through your keypad until you unbar calls.

Phone Access Codes

  • Bar all calls except emergency calls  -  *341
  • Bar international, national and mobile calls   - *342
  • Bar international calls   - *343
  • Bar operator calls  -  *344
  • Bar calls to access codes for Call Services  -  *345
  • Bar calls to 900 numbers  -  *346
  • Stop barring all calls except emergency calls  -  *351
  • Stop barring intern'l, national and mobile calls  -  *352
  • Stop barring international calls  -  *353
  • Stop barring operator calls  -  *354
  • Stop barring calls to access codes for Call Services  -  *355
  • Stop barring calls to 900 numbers  -  *356

Caller ID

Caller ID reveals who's calling before you answer a call, so you can decide whether or not you want to take it. The caller's number is displayed on your phone when it rings. As an extension to caller ID, you can also have the name of the caller displayed on your phone when it rings.

You need a telephone that can display Caller ID information to use this feature.

Note that a caller's information isn't displayed if they've withheld it.

To control information about the caller's identity from your telephone, use the following access codes.

Phone Access Codes

  • Display the caller's identity  -  *65
  • Do not display the caller's identity  -  *85

Call Forwarding

You can choose to have your incoming calls forwarded to a different number when you are unable to answer them.

Note that you cannot forward calls to the following numbers.

  • Numbers starting 0
  • Numbers starting 950
  • Numbers consisting of one digit followed by 11 (including 911)

To control call forwarding from your telephone:

Phone Access Codes

  • Forward all calls  -   *72 + 1 + area code + phone number
  • Stop forwarding all calls  -   *73
  • Forward calls when busy   -  *90 + 1 + area code + phone number
  • Stop forwarding calls when busy   -  *91
  • Forward calls on no reply   -  *92 + 1 + area code + phone number
  • Stop forwarding calls on no reply  -   *93

Selective Call Forwarding

You can choose to forward all calls from specific callers to another telephone number.

Note that your selective call forwarding settings act before your immediate call forwarding settings. Therefore, if you're forwarding to two different numbers under your Immediate and Selective settings, your selected list of callers still be sent to your Selective Call Forwarding number while all others go to your Immediate Call Forwarding number.

To set up selective call forwarding from your telephone, use the following access code, and follow the voice prompts for further instructions. This allows you the extra option of adding an anonymous number following a call where the caller withheld their number.

Phone Access Codes
Set up selective call forwarding  -  *63 or *82

Remote Activation Call Forwarding

Call forward allows you to send incoming calls to a different number. You can set up this feature remotely by following these steps.

  1. Dial 731-554-1510 or 800-319-9515
  2. Enter the 10 digit phone number that you want to forward
  3. Enter the 4 digit pin number for the number (typically its the last 4 digits of the phone number)
  4. Enter *72
  5. Enter the 10 digit number you want to forward the call to
  6. At this point, the number you're forwarding to will begin to ring. This is the system verifying that the number is valid. Someone must answer the phone to establish the forward. If no one answers, you can perform these steps again to establish the call forward.

Note: If you are calling to set up the call forwarding from the number you will be forwarding to (for example, from your cell phone) you will hear a call waiting audible tone and you should click over to answer the call and establish the call forward at that time.

To unforward follow these steps:

  1. Dial 731-554-1510 or 800-319-9515
  2. Enter the 10 digit phone number that you want to un-forward.
  3. Enter the 4 digit pin number for the number (typically its the last 4 digits of the phone number)
  4. Enter *73

Call Rejection

Selective Call Rejection
This features allows you to reject calls from specific phone numbers. Your telephone will not ring when a call comes in from one of these callers; instead, the caller will hear an automatic message that the call has not been accepted.

Anonymous Call Rejection
This feature automatically rejects all incoming calls for which the caller's number is withheld.

To control rejecting calls from your telephone, use the following access codes.

Phone Access Codes

  • Reject anonymous calls   - *77
  • Accept anonymous calls  -  *87
  • Set up Selective Call Rejection  -   *60 or *80

Call Trace

If you receive a malicious call, you can pass information about the call to the appropriate law enforcement agency. You can do this while the call is in progress, or after it's finished (before you receive another call).

To request a trace of the current caller during a call, press the Recall button* on your telephone, then use the following access code, and wait for further instructions.
* If your phone does not have a Recall button you cannot request a trace during your call. You will always be able to make a trace request after the call has ended.

To request a trace of the last incoming caller, use the following access code, and follow the voice prompts for further instructions.

Phone Access Codes
Call Trace  -  *57

Call Transfer

Call Transfer enables you to transfer the person you're talking with to another number.

To Transfer a Call:

  • Tell the first caller you're transferring the call.
  • Press the Recall button on your telephone.
  • Dial the telephone number for the person you want to transfer the call to.
  • If you want to explain to this person that you're transferring the call and introduce the caller, wait until the call is answered. After the new person has agreed to accept the call, hang up your telephone and the call will be transferred. (If the new person doesn't answer, or doesn't want to accept the call, press the Recall button again to return to the first caller.)
  • If you don't need to introduce the caller, hang up your telephone as soon as you hear the ringing tone for the new person's telephone. The call will continue as though the first caller had made a direct call.

Call Waiting

If you are on the phone and someone else calls, Call Waiting allows you to answer the call and swap between the two calls. You know when the second call arrives because you hear a series of short tones.

Caller ID for Call Waiting displays the second caller's number on your phone, and so helps you to choose whether or not you want to take the second call.

Phone Access Codes
Disable Call Waiting   -  *70

Distinctive Ringing

Use this feature to assign a different ringtone to incoming calls from specific phone numbers. For example, calls coming from your office can ring differently from other incoming calls.

Do Not Disturb (DND)

Use this feature to temporarily to prevent all incoming calls. You can continue to make outgoing calls normally while DND is activated.

Phone Access Codes

  • Activate Do Not Disturb  -  *33
  • Deactivate Do Not Disturb  -  *34

Find Me Follow Me

Like SimRing, you use this feature to ring phones at other locations (such as your mobile, office, home) when you receive a call. However, unlike SimRing, Find Me-Follow-Me allows you to decide whether your phones will ring simultaneously, or in a specific order you choose.

Phone Access Codes

  • Activate Find Me-Follow Me  -  *371
  • Deactivate Find Me-Follow Me  -  *372

PIN Change

Your PIN is required to access some features through the handset. Features like Call Barring and Remote Access to Call Forwarding require you to enter your PIN when you're changing the settings via your phone to ensure that you're the only person with access to these features.

To change your pin, use the following access code and follow the voice prompts for further instructions.

Phone Access Codes
PIN Change    *319

Reminder Calls

With the Reminder Calls function, your home phone can act as an alarm clock or remind you of an appointment when you set it to ring at a particular time.

You can set up individual reminder calls within the next 24 hours, or reminder calls that recur either daily, weekly or monthly.

To set up reminder calls from your telephone, use the following access codes, and follow the voice prompts for further instructions.


Phone Access Codes

  • Set up a reminder call  -  *310
  • Cancel all reminder calls  -  *311
  • Cancel one reminder call  -  *312
  • Check the reminder calls you have set up  -  *313
  • Set up a repeating reminder call  -  *314
  • Cancel all repeating reminder calls  -  *315
  • Cancel one repeating reminder call   - *316
  • Check the repeating reminder calls you set up  -  *317

Selective Call Acceptance

Use this feature if you want to allow only specified numbers to reach you. All calls from numbers not on your accepted list will be rejected.

Phone Access Codes

  • Activate Selective Call Acceptance  -  *64
  • Deactivate Selective Call Accceptance  -  *84

SimRing

Set up all your phones - home, office, cell, etc. - to ring simultaneously whenever you get a call.

Phone Access Codes

  • Activate SimRing  -  *361
  • Deactivate SimRing  -  *362

Speed Calling

With Speed Calling, you can set up short dialing codes for the phone numbers you use most often. Create one and two digit speed codes to represent full phone numbers, and you can dial just one digit to phone your best friend or a family member.

One digit speed codes can be in the range of 2 to 9. Two digit speed codes can be in the range of 20 to 49.

The full telephone number corresponding to this code is dialed after a 4-second delay; but you can force immediate dialing by dialing # after the Speed Calling code.

To set up Speed Calling from your telephone, use one of the following access codes. You will hear a broken dial tone.* Dial the Speed Calling code you want to use, followed by the full telephone number you want to access using that code. You will then hear a confirm tone.


* For subscribers using SIP telephones, this service operates differently. You should dial the access code, Speed Calling code, and full telephone number together, and only then press the dial button.

Phone Access Codes

  • Set up 1-digit Speed Calling   -  *74
  • Set up 2-digit Speed Calling  -  *75

Three Way Calling

Three Way Calling allows you to put one caller on hold while you dial another caller's number, and then link the calls together so all three of you can talk at the same time.

To set up a Three Way Call:

  • Tell the first caller you're putting the call on hold.
  • Press the Recall button on your telephone.
  • Dial the telephone number for the other person you want to include in the call.
  • When this person answers, press the Recall button again to link the calls together. All three of you should now be able to hear each other. (If the new person does not answer, press the Recall button again to return to the first caller.)
  • If you want to disconnect the new person so you're only talking to the original caller, press the Recall button again.
  • If you hang up your telephone while the first caller is still on hold (that is, before you've pressed the Recall button to link the calls or to return to the first caller), your telephone will ring immediately. When you pick it up, you'll be reconnected to the first caller.

Withhold Number

If you don't want your number to appear in someone else's caller ID, you can withhold your number and you will be listed as anonymous. Note that if someone has set up their phone to reject anonymous calls, your call will be rejected.

To control whether your calls are anonymous from your telephone, use the following access codes before you make your call.

Phone Access Codes

  • Withhold my number on following call  -  *67
  • Send my number on following call  -  *82

For information on all available features, or to modify features online, visit myphone.aeneas.net.

 

 

VoIP, Fiber, and Xlink Voice Mail

If you don't answer a call after a given time, which you can designate, the caller is redirected to your Voicemail service. The caller hears an announcement and is given the opportunity to leave a message. You can retrieve and listen to those messages when you choose. Aeneas VoiceMail offers you several advanced methods for listening to your messages. Use the one that's most convenient for you.

Accessing Voicemail Through Your Telephone Handset


If you have new messages, this will be indicated by a stuttering dialtone. On phones with a "message waiting" indicator light, the indicator light will be blinking.

To retreive your voicemail from your home, enter *98. Enter the last 4 digits of your phone number when prompted for your password. You will be able to change this password later.

There are two methods you can use to check your voicemail from another phone:

  • Dial one of these local access numbers. Then follow the same process with the prompts as you would follow from your home phone.
  • Dial your own phone number. When you hear your voicemail message begin, press *. You will be prompted to enter your password.

Once you enter your Voicemail Inbox, you will be given several options.

Option 0 - Mailbox Options
This option allows you to change:

  • the greeting a caller hears when your voicemail is activated
  • your mailbox password

The maxiumum length for your recorded greeting is 45 seconds.

Option 2 - Change Folders
This option allows you to decide where a message is stored.

All messages are stored in one of the following five folders: New, Archived, Friends, Work, and Family.
If you do not designate a folder, your old messages will be automatically saved to the archived folder.
You can save up to 15 messages.

Option 3 - Advanced Options
Choosing this option after listening to a new message allows you to listen to the "message envelope," which includes information about the message such as when the call was made, and by whom.

Use the following access code and follow the voice prompts to access your Voicemail through your telephone handset.

Phone Access Codes
Access VoiceMail  -  *98

Accessing VoiceMail Through The Web-based Manager

Login to myphone.aeneas.com, and use the menu on the left-hand side of the screen. Voicemail is located under the "Messaging" heading. The web-based manager allows you to view information about your messages, like length and who they’re from as well as play your messages on the computer. Delete messages once you’ve heard them, or save up to fifteen.

You can also:

  • Set the number of rings before Voicemail picks up
  • Include an e-mail address or pager/cell phone address where you'd like to receive notification of a new Voicemail
  • Have the voicemail itself sent to the e-mail you designate, so you can listen to it on your computer

Your pager or cell phone must be enabled to receive text messages or e-mail in order to receive voicemail notification. Enter your pager of cell phone address in the following format number@domain.com (ex. 7315545555@page.vtext.com). Your domain is determined by your cell phone company. Here are several of the most common:

Sprint PCS - mobilenumber@messaging.sprintpcs.com
Verizon - mobilenumber@vtext.com
AT&T - mobilenumber@mobile.att.net
T-Mobile - mobilenumber@tmomail.net
Cingular - mobilenumber@mycingular.com

If you don't see your cell phone company listed, you'll need to check with them directly to find out the appropriate domain.

Note: If your cell phone company charges you to receive text messages, you will be charged for the text message notification of your voicemail.

Accessing Voicemail Through E-mail

If you'd like to have your Voicemail sent directly to your e-mail as an attachment, login to myphone.aeneas.com. When you reach the Voicemail section of the site, click on the "options" tab. Enter the e-mail address you'd like to have messages sent to. Make sure you've designated "yes" under attach message to e-mail. Now your voicemails will be sent to the e-mail you've entered. You can play the .wav file on your computer to hear your message.

Note: If you want to keep a copy of the message in your voicemail inbox either online or on your telephone, you must make sure you've designated that messages should NOT be deleted after being sent. If it's set up to delete after sending, the message will be deleted from your inbox and will not be accessible over the telephone.

 

Listing or Unlisting Your Telephone Number

There are several different options available to publicize or protect the privacy of your phone number.

Listing your Number in the Phone Directory

  • Main Listing – Every telephone customer receives a Main Listing at no charge. This listing is usually your name if it's a residential number or your company name if it's a business number. Business listings require a Yellow Page Heading (YPH) and Standard Industrial Code (SIC) also be submitted with the listing request.

  • Additional Listing – Additional listings are used most often for businesses. These can be used, for instance, in the case of a law office for individual lawyers who work for the firm, or for businesses that have more than one location. Additional listings for businesses do not require YPH/SIC Codes. Residential customers may also request additional listings. These can be used for a wide range of things, such as “Children’s Phone”. The following are the present charges for additional listings:

    Business: $ 2.31 per month per listing
    Residence: $ 1.76 per month per listing

  • Foreign Listing – A foreign listing is listing your number in a directory other than the one you would normally appear in based on service address.

    $2.44 per month per month per listing

Removing Your Listing from the Phone Directory

  • Non-published Numbers. Non-published means that the listing will not appear in either the telephone book or Directory Assistance (411).

    $ 5.50 per month

    Please note that if you have a “non-published” number, but it appears on any public document or filing, or in any other public forum, this number could show up in any of the multitude of websites that offer telephone listings. We have no control over these listings.

  • Non-listed Numbers. Non-listed means that the listing will not appear in the telephone book, but it will be available through Directory Assistance (411).

    $ 2.92 per month

Private Numbers

A non-listed number or non-published number will not block outgoing Caller ID information on the calls you make. If you want to block your information from the people you're calling, you need a private number. Some call recipients require the Caller ID information to accept the call. In this case you will have to dial *82 before dialing the number you wish to call. There is no monthly cost for this feature; however a one time line modification fee will apply.

 


Internet and Email

Aeneas Email Accounts

 

Setting up an email account in Outlook Express

Open Outlook Express.

Under the Tools menu, choose Accounts.

Under the Mail tab, select Add then Mail.

Enter your name and your Aeneas e-mail (yourusername@aeneas.com) when prompted.

You will be asked to select your mail server type. Choose POP3. For both Incoming and Outgoing mail server enter the following: mail.aeneas.com

Next you'll be asked for your account name and password. Enter your full Aeneas e-mail (yourusername@aeneas.com) and the password you chose when you signed up.

Once your mail account is successfully set up, please return to the accounts screen and select your new mail account. When your mail account is highlighted, select Properties.

Underneath this new screen select Servers and then checkmark the "My Server Requires Authentication" box.

Select Ok and Close.

 

Setting Up an Email Account in Microsoft Outlook

Open Microsoft Outlook.

Under the Tools menu, choose E-mail Accounts.

Next select add a new e-mail account.

Under Server Type choose POP3.

Under Internet E-mail Settings, fill in your name, username (yourusername@aeneas.com), e-mail address and password information. For both incoming mail server and outgoing mail server enter the following: mail.aeneas.com

Now choose the More Settings button. Once here, select the Outgoing Server tab and checkmark My outgoing server (SMTP) requires authentication.
By default this option should already be set to Use same settings as my incoming server.

 

Setting Up Your Aeneas Email Account on an iPhone

  1. If this is the first email account you're setting up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. On the Mail screen, under Accounts, tap Add Account.
  4. On the Welcome to Mail screen, tap Other.
  5. Enter your account information using your keypad.
    Name - Enter your name as you want it to display on email messages you send.
    Address - Enter your email address.
    Password - Enter your password for your email account.
    Description - Enter a description of this email address. The description displays in your email account list on your iPhone.
  6. Tap Save
  7. Select POP
  8. Enter Incoming Mail Server information
    Host Name - mail.aeneas.com
    User Name - Full e-mail address
    Password - Password for the e-mail account
  9. Enter your outgoing mail server (smtp) information
    Host Name - mail.aeneas.com
    User Name - Full e-mail address
    Password - Password for the e-mail account
    Authentication - Password

 

Manage Your Aeneas Email Accounts

Aeneas provides you with 5 free e-mail accounts. Your default e-mail account is set up as the username your provided. You can log in to the User Manager at webmail.aeneas.com to add or delete up to 4 extra accounts and change your e-mail passwords.

To set up additional e-mail accounts
Once logged into your User Manager panel on webmail.aeneas.com, select the Open Admin Panel button. You will see two options: one for adding a user and one for adding an alias. To create a brand new e-mail account fill in the "add user" fields. If you would like to create an e-mail address that will simply forward to an existing e-mail account, you should fill in the "add alias" fields.

To delete an e-mail account.

Select the e-mail you would like to delete from the list of e-mails, then click on the delete button.

To change your e-mail password
To change your Aeneas e-mail password, just follow these 6 easy steps...

  1. Go to webmail.aeneas.com.
  2. Login under User Manager.
  3. Once logged in, click on Edit User under the "Type" section.
  4. Enter a new password meeting the following requirements:
            - At least 8 characters in length
            - No more than 20 characters in length
            - At least one number [0-9] character
            - At least one upper-case letter
            - At least one lower-case letter
            - At least one special character from the following: =?!@#$%^&*()~`+
  5. After changing your password, click the Edit User button.
  6. That's it! You've changed your password!

 

Setting Up Your Aeneas Personal Name Email Account

Aeneas Personal Name E-mail Accounts are a great way to represent yourself online! All e-mails sent to your Aeneas Personal Name E-mail will be received at the e-mail address you specified. (If you need to change the address where you receive your e-mails, please contact us!)

When you send e-mails, your default e-mail address will be displayed, unless you change the outgoing settings on your e-mail program. Here are some simple steps to follow if you would like your Aeneas Personal Name E-mail to be displayed as the sender.

Setting up an E-mail Account in Microsoft Outlook

Setting up an E-mail Account in Outlook Express
Setting Up an E-mail Account on your iPhone

 

 

 

Router Installation Quickguides

 

 

 

Aeneas DNS Server Settings

209.173.36.11
209.173.45.11

 


 

Help with Printing Your Email Bill

We try to generate a bill that will fit with most common font and screen sizes, but sometimes individual print settings and which program you're using to view your bill can affect how it prints. Here are some common fixes for this issue:

1) Print your bill online from MyBill. Most e-mail programs add a header that will change the bill pagination. If you view your bill on the Aeneas MyBill page you can print your bill without any headers.

Once you have logged in to MyBill, select the "View Past Bills" option and then choose the bill you would like to print. You may need to adjust your print settings to prevent any areas of the bill from being cut off.

To adjust your print settings: Click on the "Page Setup" menu in your browser.
Adjust the margins to match these settings:
Left 0.5
Right 0.5
Top: 0.25
Bottom 0.25

Click on the Print button to open and print the bill in a new window.

2) If you're using an e-mail client like Outlook. Most e-mail clients have an option to view your e-mail in an Internet browser. Selecting this option will allow you to print your e-mail without any headers. In Outlook 2007 you can do this by double-clicking on the e-mail so it pops up in a new window. In the header at the top of the e-mail there is a section labeled "Actions." Choose "Other Actions" and then select "View in Browser."

The e-mail will open in a browser window. You can now select the Print Preview option to see if the entire page will print. Adjust your print settings as described above if needed.

If these options do not address your issue, please feel free to call our support staff. They will attempt to work with you to get your bill printing correctly.

 


 

Virtual Fax

Receiving Faxes

Receiving faxes is automatic! When a fax is sent to your Aeneas Virtual Fax number it will automatically be sent as a .PDF file to the e-mail (or e-mails) you chose during sign-up.

Fax e-mails will be titled as Fax from Sender's Fax Number.

Sending Faxes

Sending faxes is easy. All you need to send a fax is an Internet connection.

Note: Legal sized documents cannot be faxed with Aeneas Virtual Fax. Fax must be letter sized (a maximum of 8.5" x 11").

Login to our website at myphone.aeneas.com. Use your 10 digit fax number as your username. Use the last 4 digits of your fax number as your password. (You can change your password once you login for the first time by choosing the Settings menu on the left of the screen.)

Once you've logged in, you will see this simple screen.



Note: You don’t need to enter a 1 if the fax you're dialing is out of your area code, just enter the full 10 digit fax number.

Once you've filled out the Cover Page fields, select the file you want to send. Make sure the file is in a .DOC, a .DOCX or a .PDF format. Currently, .XLS files must be converted to a .PDF to fax. When the correct file has been selected, hit Send Fax. Your fax has now been sent.

The Cover Page the recipient of your fax will see looks like this. Some fields like date and number of pages are filled in automatically.



Have Questions?
Contact our technical support 7 days a week.

 


Account Utilities

Aeneas Account Utilities Help

 

Using mybill.aeneas.com

Our customer account manager is a versatile tool that can be used by both Internet and telephone customers.

Logging In
If you have any type of Aeneas Internet on your account, you can sign in just like you would to get your e-mail.
If you have telephone ONLY, you should log in using your 10 digit phone number as a username. Make sure you don't include any dashes or other symbols, just the number. You should use your Aeneas account number as your password. If you don't know your account number, you can find it on the top right corner of every Aeneas bill you receive.

Using the Account Manager

Once you login you’ll be taken automatically to the customer information page shown above. Use this page to view and edit your contact info. Don't forget to save any changes you make.

Changing Your Billing Preferences

The Billing Preferences tab will show you your bill cycle type and any credit card information we have on file. If you want to save paper or if you're being charged a $1.50 paper bill fee, you can switch to e-mail billing or to automatic credit card payments. You can also edit your credit card information through the website. Contact us if you need help with your billing.

Viewing Your Payment History

The Account Activity tab will allow you to see your payment history.

Navigating the Side Menu

   

To navigate the rest of the mybill site, use this menu which will be located on the left of your screen.

Paying Your Bill Online
Click the link that says "Pay Your Bill Online." The following will open:

You do not have to fill in all the information. Some fields, like customer ID and total amount due, will be automatically filled by the computer. All you need to do is:

  1. Enter your credit card number (do not include any spaces or dashes)
  2. Enter the credit card expiration date
  3. Enter the amount you wish to pay
  4. The amount remaining will be automatically subtracted from your total balance

Once you have verified that you have entered the correct amount, and that the correct remaining balance is being listed, click on the button to send.

If you would like to pay something in advance, enter the total amount you wish to pay. You will see a negative balance in the "new balance" field, which is the amount that will be credited on your account.

Managing Your E-mail Accounts

Click the "manage e-mail" link to add and delete e-mail accounts, or change your e-mail log-in password. Remember, Aeneas Internet customers of $21.95 or more receive 5 free e-mails with their accounts. You can use this link to add your extra free accounts.

Viewing Unbilled Usage


Click the appropriate link to view your current Long Distance or Internet usage. Internet usage is classified by username. Long Distance usage can be classified by the number called or the number the call was made from. These usage stats only display what you've used since your last bill was generated.

Exporting Usage Data

Aeneas allows you to export raw usage data so you can generate your own reports, or manipulate the data the way you need to using Microsoft Excel.

Choose the type of usage you want to export data for from the pull down menu. Then enter the desired dates you would like to view. Records from before April 2005 are not available for export. Click the Export to Excel button, and data will open in Microsoft Excel.

Log in to mybill.aeneas.com now

 

Using myphone.aeneas.com

If you're an Aeneas VoIP telephone customer, you can manage your account online. View, edit or add call features to your telephone account through our easy to use website.

Visit myphone.aeneas.com and login.

Once you’re logged in, use the menu on the left-hand side of the screen to navigate. Features are grouped by type.

Click on the help icon on any feature page to find out more about how that feature works, or to retrieve touchtone keypad codes.

If a feature is activated on your account, the settings for that feature will be visible, so you can edit them and make desired changes. If a feature is not activated on your account, the settings will not be visible, but you will be able to subscribe to that feature online if you wish to add it to your account.

Login to myphone.aeneas.com now 

 

How to change your bill type online

It's easy to switch your billing type or to update your credit card information through our customer account website. Just visit Aeneas MyBill and follow the directions below.

Logging In
If you have any type of Aeneas Internet on your account, you can sign in just like you would to get your e-mail.

If you have telephone ONLY, you should log in using your 10 digit phone number as a username. Make sure you don't include any dashes or other symbols, just the number. You should use your Aeneas account number as your password. If you don't know your account number, you can find it on the top right corner of every Aeneas bill you receive.

Changing your Bill Type

Once you login you’ll be taken automatically to the customer information page. Select the Billing Preferences tab at the top of the page. This tab will show you your bill cycle type and any credit card information we have on file. If you want to save paper or if you're being charged a $2.00 paper bill fee, you can switch to e-mail billing or to automatic credit card payments. You can also edit your credit card information through the website. Contact us if you need help with your billing.

** BE SURE YOU HAVE A VALID E-MAIL ADDRESS TO RECEIVE YOUR BILLS. You can view and edit the e-mail we have on file under the customer info tab on MyBill.

Log in to mybill.aeneas.com now

Need help paying your bill online? Find out more.

 

 


 

Aeneas Time & Temperature

Aeneas presents a free Time and Temperature Number! Call any time to hear the current time and temperature for your area, plus up to date weather information and more!

Bedford County - 931-773-9123
Benton County - 731-558-1234
Carroll County - 731-625-1234
Cheatham County - 615-845-0123
Chester County - 731-520-1234
Coffee County - 931-450-9123
Crockett County - 731-436-1234
Dickson County - 615-671-0123
Dyer County - 731-894-1234
Fayette County - 901-813-1234
Gibson County - 731-562-9000
Giles County - 931-292-1123
Hardeman County - 731-403-1234
Hardin County - 731-654-1234
Haywood County - 731-585-1234
Henderson County - 731-651-1234
Henry County - 731-653-1234
Hickman County - 931-219-5123
Humphreys County - 931-264-6123
Lake County - 731-809-1234
Lauderdale County - 731-597-1234
Lawrence County - 931-244-9123
Lewis County - 931-295-1123
Lincoln County - 931-557-7123
Madison County - 731-554-1234
Marshall County - 931-288-8123
Maury County - 931-982-7123
McNairy County - 731-713-1234
Montgomery County - 931-614-3123
Moore County - 931-632-6123
Obion County - 731-698-9000
Robertson County - 615-380-0123
Rutherford County - 615-617-8123
Shelby County - 901-591-1234
Smith County - 615-486-0123
Stewart County - 931-534-1123
Sumner County - 615-527-9123
Trousdale County - 615-680-5123
Weakley County - 731-480-1234
Williamson County - 615-656-9123
Wilson County - 615-994-5123

 


 

Net Neutrality

Congress is currently rewriting the telecommunications act, and these measures will affect you as consumers. Two current issues that will affect you are the net neutrality issue and regulation and competition in the telecommunications market. These issues are being debated now in the US Senate, and we suggest you pay attention to these debates because the results of these debates WILL affect your services and the prices you pay for them. We encourage you take action to promote competion in the telephone arena and keep the Internet an open platform controlled by the user's choices instead of big corporations. Below we have included a bit of information about the issues, as well as form letters you can personalize and send to your Congressional Representatives.

Net Neutrality - Up to now the Internet has always been open; when you use it you have equal access to all Internet content. You decide where to go and what to look at. Now the big telecom companies like AT&T, BellSouth, Verizon and Comcast want to change that to give themselves the opportunity for bigger profits. If net neutrality is not protected, these corporations will be able to control what content you get to view on the Internet. The Internet could become like cable tv. The cable companies decide which channels you have access to, now the big telecom companies want to decide which websites you have access to. They’ll be able to allow some content to load faster than others based on whether the website content providers have paid them a fee. And they'll have the ability to shut out competitors or make it harder for you to access them. This slippery slope also leaves the door open for future abuses. The bottom line is this: YOU pay for your Internet service; YOU should be able to decide how you use it.

Read More About Network Neutrality
Protecting Net Neutrality
Save the Internet
Dear FCC
Hung Up on Ma Bell

Take Action

Sample Net Neutrality Letter
Find Your US Senator
Find Your Federal Representatives


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800-470-7288
300 North Cumberland Street
Jackson, TN 38301
Aeneas Internet & Telephone | Copyright 2014
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